Privacy Policy

Overview

Written By Two ("we," "us," or "our") respects your privacy. This policy explains what information we may collect when you visit writtenbytwo.com or purchase our ebooks, how we use it, and the choices you have. By using our site, you agree to the practices described here.

Information we collect

• Information you provide. When you reach out by email (such as through our contact link), we receive the details you choose to share, like your name, email address, and message.
• Order information. Purchases are processed through our storefront provider, Shopify. When you buy a book, Shopify collects the payment, shipping, and contact details needed to complete and fulfill your order.
• Automatically collected data. We use Google Analytics to understand how visitors use the site. This may include approximate location, device and browser type, pages visited, and referral source.

How we use your information

• To respond to your emails and support requests.
• To process and deliver your orders and handle refunds.
• To improve our website, content, and ebooks.
• To understand site traffic and performance through aggregated analytics.

Shopify

Our storefront and checkout are powered by Shopify. When you make a purchase, your transaction and payment information is handled by Shopify and its payment processors according to Shopify's own privacy practices. We do not store your full payment card details.

Google Analytics

We use Google Analytics 4 to collect usage data such as page views, session duration, and general location. Google Analytics uses cookies and similar technologies to gather this data. You can review Google's privacy policy and manage your ad settings at policies.google.com.

Cookies

Our site and third-party tools like Google Analytics and Shopify may use cookies to enable features and collect the data described above. You can disable cookies in your browser settings, though some site features may not work as intended.

Email communications

If you contact us by email, we will only use your email address to reply to your message. We do not send promotional email unless you explicitly request it.

Data retention

We keep email correspondence only as long as needed to respond to your request and resolve any follow-up. Order records are retained by Shopify according to its own policies.

Your choices

You may contact us at any time to ask what information we hold about you, to request correction or deletion of your personal information, or to opt out of any future communications. Analytics data is generally aggregated and not tied to an identifiable individual.

Children's privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Continued use of the site after changes means you accept the updated policy.

Contact us

Questions about this policy or your data? Email us at info@writtenbytwo.com or visit our contact page.